Pshew! What a nightmare of a couple of days I’ve been through. If you tried to visit me since the weekend, you got…NOTHING. Well, sit back and let me tell you about it…
When I first started dabbling in Internet marketing and acquiring domain names, I searched far and wide for a host that offered unlimited domain hosting at a reasonable (read: CHEAP) price. I didn’t even know much about IM and certainly didn’t know very many IMers either, so I dug around and found a host on my own.
At first, I truly loved my host. When I had an issue, I’d email and within a few short hours they’d return my email and help me out. Not excellent customer service, but at least they were helpful and did answer in less than 24 hours. Over the last several months though, that service started getting stinkier and stinkier.
What should have been my warning flag was when I emailed them a couple of months ago (maybe not even that long). I knew I would need to upgrade my account at some point, but I wasn’t really sure which package would be best for me to upgrade to. So in preparation I emailed support and asked them if they could take a look at my account and usage and offer me the best solution. (I think I may have had to email them twice at this point, too, just to receive a response.) I got an email back from support that basically said, “Dummy. Log into your cPanel and look at your stats and then you’ll know what account to upgrade to.” Gee thanks.
I’m no dummy, by a long shot. And I had already logged into my account and looked at my stats. All I was asking for was the best possible solution. If they’d suggested I upgrade to the largest hosting package they had, instead of just bumping to the next one up from what I already had, I would have done that. I needed an expert’s opinion. But from this response, I could tell they didn’t really give a flying flip.
Fast forward to last Thursday…..
Lately, as I’ve grown and learned more and more about Internet marketing, my domain list has been growing as well. I knew I was bulging at the seams, especially after the two websites I built last week, so I emailed my host and asked how much the upgrade would be. No response.
I sent email after email over the last couple of weeks. No response. I know, I know. You’re slapping your head saying, “Hope! Get a clue!” But I’ve been with these people for a long time, and when I’m with somebody for that long, I try to stay in it for the long-haul. I like to build last relationships with other business people. I try my best not to light then leave. I should have been listening to all those warning bells and whistles going off in my mind though.
I woke up a few days ago to discover that I was locked out of my cPanel. Hmmm….I click on one of my websites and guess what? I saw exactly what you saw–NOTHING. Great! Panic started setting in… I sent an email to my host, and all the while telling myself that I’d be lucky if they even answered me, given the cold shoulder I’d been receiving for weeks now (and yes, I do have proof of all these emails…I save a copy of every email I send).
That’s when I started asking around for hosting recommendations. If you’re hooked up with me on Twitter, then you probably saw my shout out. I did get some great recommendations, and after careful consideration I decided to go with HostGator, which Amy Bass pointed me to.
Wonder of all wonders, not even a solid day after I purchased hosting I got an email back from the host, telling me I couldn’t log into cPanel because I was over the limit on my account. NO! YA THINK?! I can’t even begin to tell you how irritated I was. I hit reply and typed a snarky response, then had to stop myself, hit “X” and start over.
I emailed back, told them that I’d been emailing them for two weeks to request an upgrade and never received a single response. I received an email right back within a few minutes. My account had been upgraded to the next package up for free. No charge. Well…WHOOPEEE.
At this point, I’ve got emails left and right coming in, from concerned patrons asking me if I know my websites are down. I’m losing subscribers left and right. I know these people think I took their money and ran. Not to mention all the awesome traffic that I’ve been working so hard at building…..not good.
By then, I was so done with that host. It was just a matter of backing up and packing up. I was outta there.
Here’s the funny/crazy part of this whole story…
I backed up my cPanel so I could transfer everything over to my new HostGator account. I decided to go ahead and email the “old” host and tell them to close my account, despite the fact that I had just paid for an entire year of hosting just a couple of months ago.
You ready for this….?
I had my cPanel open on the old account, just because I wanted to see how long it would take for me to be locked out. In less than 5 minutes after I sent that email, I was shut out of my account there altogether. I kid you not.
They didn’t even have the courtesy to send me an email thanking me for all the time I’d been with them, or ask me what the problem was, or if they could help me or change my mind. They just locked me out.
The moral to this story is that sometimes you do get what you paid for. In this case, I will be paying more with HostGator, but I can tell after just 2 short days that I will get excellent, quality customer service with them. There’s no here-we-go-round-the-mulberry-bush with HostGator. But I’ll save that for another post on another day… 
Oh yeah, and if you’re wondering who that unreliable host was…it’s 299Host.net. I’m not even going to make that link clickable because I don’t want them making any sales off me. Stay away! Consider yourself warned. 
[tags]hosting, website hosting, website hosting problems, website hosting issues, HostGator, good web host, cPanel[/tags]
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